Guest information

Babybed/ Baby cot, extra bed

Baby cot, extra bed can be provided, advanced notification is required. Babychair and baby bath is available on request.

Bankcards
The hotel accepts VISA, Mastercard, Maestro, American Express, SZÉP card (OTP and MKB).

Bathroom and cosmetic products
We place in your room shower cream, soap and shower cap, which are replaced by our maids. If you need we provide toothpaste, toothbrush and cosmetic wipe.

Bathroom chair

Please indicate your request at the reception.

Bed linen

Bed linen is changed twice a week. If you need additional change, please contact  the maid or the reception.

Bed size

The size of our beds 200 cm * 90 cm, 200 * 140 cm, 200 * 160 cm

Blanket
We provide an extra blanket, if you need.

Breakfast
Breakfast is served from 7:00 a.m. to 10:00 a.m. It is usually offered in buffet style; however, when the number of guests is lower, a plated breakfast from our menu is provided. Please inform us in advance of any special dietary requirements (e.g. gluten- or lactose-free meals).

Change of towels
We provide change of towels. If you require a new towel, please follow the instructions in the bathroom.

 Check in, Check-out

The guest of our hotel are admitted to their rooms from 14:00. On the day of departure the room is at your service until 10:00. If you require late check-out please contact the recepction desk accordingly.You can also inquire about any related cost.

Conference

Banquets, conferences, seminars, and corporate events are organized and held in our hotel’s conference rooms. For further information, please contact the reception desk.

Complaints

If you have any complaints or comments, please contact the reception desk during your stay so that we can resolve any issues as quickly as possible.

 Copying/ Scanning / Printing

With your request, please contact the reception.

 Damages, compensation
If our guests cause any damage, the hotel may enforce damage claims against them. Any damage or compensation provided by our guests will be governed by the relevant legal regulations.

Daily cleaning
The rooms are cleaned every day in the period from 7:00 to 13:00.Please let us know of any demand for cleaning by using the notice „Cleaning is required”. Whenever the „Do not disturb” notice is placed, our staff will not disturb you.

Drinkbar

It is possible to drink coffee and soft drinks at any time in the breakfast area of our hotel. The price list is available at the reception.

 Electricity.

220V/AC is available in the whole building. International plug-in can be requested at the reception.

Elevator
The rooms on the first. and second. floor are accessible by an elevator in the lobby.

Extra bed

Please notify the reception desk if you require an extra bed.

Hair dryer

You can find it in the room.

Fire and emergency situations
Please follow the instructions in the information folder. The escape route can be found on the internal face of the room door. Never use the lifts is emergency situations.

Ironing
If you need to iron, please indicate at the reception. We provide  ironing board and iron.

Internet connection
Our guests have free wireless Internet acces throughout the hotel. Internet equipment can be request at the  reception

Landline phone
Every room have a phone, you can use for external and internal communication. The reception is available number 9.

Laundry service
Our guest can request the service by handing in clothes to be washed at the reception. We pvovide We guarantee next-day service, if you give the clothes before 10 am. A price list be requested at the reception.

Lost properties
In regards to property objects are lost or found at our hotel, please contact the reception staff.

Minibar
In the hotel rooms, alcohol-free and alcoholic beverages can be costumed from the mini-bar refrigators. Our housemaids check and set up the contens of the minibars daily. Please indicate your consumption in the provided form and submit it to the reception desk at the time of your departure.

Mobile phone charger
Different phone chargers can be requested at the reception.

Parking
During your stay at the hotel, you can use the parking lot for a fee. You can signal your intention to come in by the doorbell.

Pen and ink, notepad, envelope
Can be requested at the reception.

Pillow
We provide an extra pillow, if you need.

Porterage

If you would like to use the packing delivery service , please contact with the reception at the latest the day before depature.

 Reception desk
Our guests are provided with a 24 hours with the reception services. The hotel entrance is closed from 11 pm. Please use the doorbell to the right side of the front door, and we will open the door.

Room key
During your stay ,you can open your room with the key, that you recieved at the time of check-in.
When you are leave the hotel, please hand over your key at the reception. If you loss of the room key may incur additional fees.

Safe
The safe is located at the reception. Please let we know your intention to use it.

Sauna
Our sauna is located at the end of the corridor on the first. floor on the left. Avaliable between 8 am to 10 pm. Please notify the reception of your intention to use the sauna at least 1 hour in advance. Bathrobe and slippers are provided upon request.

Security System

Our hotel operates a video control surveillance and recording system.

 Sewing kit
It is in the drawer in the room.

Shoe cleaning

Shoe shine kit is available in the hall.

 Smoking

Smoking is strictly prohibited in the whole area of the hotel. Smoking is allowed only at the designated smoking area-in front of the hotel and on the terrace on the first floor.

 Storage of luggage

Upon Check-out/ Early arrival, our guest’s luggage will be placed at the reception desk free of charge until their departure.

 Telephone  device

Each room has a device suitable for external and internal communication. The reception can be reached by calling number 9

 Television, radio

You can turn on the television with the remote control. The channel selection is located next to the television. If you need help using the television or any other electronic device, please contact our reception staff, who will be happy to assist you.

Transfer

Transfer service can  be request at the reception

 Umbrella

Umbrellas are provided to the guests by the receptionist.

 Wake-up

24-hour wake-up service can be requested at the reception